Refund Policy

You have 30 days from the date of delivery to tell us you want to return an item. The item must reach our returns address within 14 days of that notification.

To start a return, write to support@akindo.world with your order number and what you want to return. We will send you the returns address and instructions. Do not send anything back before hearing from us, because items sent without a return authorisation may not be identifiable and may not be refunded.

To qualify for a full refund, an item must be:

• Unused and uninstalled.
• In its original packaging, with all accessories, manuals, and tags.
• Free of damage caused by you beyond what is needed to inspect it.
• Complete. If a set was sent as a set, the whole set comes back.

Trying something on or opening a box to look at it is fine. Fitting it to a car, plugging it in for a week, or washing it is use, and use changes what we can refund.

These are excluded for hygiene, safety, or customisation reasons:

• Wellness items that have been worn against the skin or used for their intended purpose, including massagers, masks, wraps, and slippers.
• Personalised or engraved items, including custom ID tags.
• Sealed personal care and hygiene items once the seal is broken.
• Items marked as final sale on the product page.
• Gift cards and downloadable goods.
• Anything damaged by misuse, incorrect installation, or normal wear.

If the item arrives damaged, faulty, or different from what you ordered, tell us within 7 days of delivery and include photos. We cover return shipping and we either replace the item or refund it in full, your choice.

For faults that appear later, our 90 day warranty covers manufacturing defects. Contact us with a description and photos and we will tell you whether to return the item or whether a replacement part resolves it.

Nothing here limits your statutory rights relating to goods that are not as described, not of satisfactory quality, or not fit for purpose. Those rights may give you more than this policy and they apply regardless of what is written here.

• Change of mind. You pay return shipping. We recommend a tracked service, because the parcel is your responsibility until it reaches us.
• Faulty, damaged, or wrong item. We pay. We send a prepaid label or reimburse reasonable tracked return postage.
• Free shipping was applied. If the order qualified for free shipping and the return takes it below the threshold, we may deduct the original standard shipping cost from the refund. We tell you the amount before you confirm the return.

We inspect returns within 3 business days of arrival and process approved refunds to the original payment method the same day. Banks and card issuers normally take 5 business days after that to show the credit.

Refunds cover the item price and any tax charged on it. Original outbound shipping is refunded only where the item was faulty, damaged, or incorrectly supplied.

The fastest way to get a different size or colour is to return the original for a refund and place a new order. That avoids the item selling out while it is in transit. If you would rather exchange, contact us and we will tell you what is available.

You may cancel an order within 12 hours of placing it, or at any point before it is handed to the carrier, whichever is later. After dispatch, the return process above applies instead.

We may also cancel an order before dispatch in the situations described in the Terms of Service, in which case you are refunded in full and nothing is charged.

Please contact us before raising a chargeback. Most problems are solved faster and more completely through our support process, and a chargeback that is raised without contact can delay a refund to you while the payment networks resolve it.

Where a chargeback is raised in bad faith, or where the goods were delivered and used, we may dispute it and provide the carrier record and order history to the card issuer.

Returns and refunds: support@akindo.world.

Include your order number in the subject line. It speeds up everything that follows.